I'm with you Jim! I think this is absolutely universal - does not matter what business you're in. I work with accounting software...there are often many ways of doing the same thing, but depending on the situation, there is usually one best way. So I'll have a customer call and ask me for the best way to do something, pay me money for my advice, not take it, then pay me later to fix the problem caused by not taking my advice. <Sigh>